Issues

• New emails with the same subject are appended to an existing ticket instead of creating a new one

  bug
  frappe/helpdesk#4041 · Filter by author sudarshanvashisht opened on Nov 14, 2026
  1

• Timeline comment tooltip uses hardcoded US date format

  frappe/helpdesk#4040 · Filter by author itsdaveit opened on Nov 13, 2026

• Customer cannot open their own ticket when owner/raised_by differs from the login email only by letter case

  frappe/helpdesk#4031 · Filter by author suhail135 opened on Nov 12, 2026

• Ticket search misses text found only in an agent’s email reply

  bug
  frappe/helpdesk#4025 · Filter by author michallsgm opened on Nov 9, 2026
  1

• EmailEditor keeps stale To recipients when defaults arrive after mount (tested patch)

  frappe/helpdesk#4022 · Filter by author FarmerChazman opened on Nov 9, 2026

• Apps menu: take the Desk entry from frappe.apps.get_apps instead of a fixed one (patch branch)

  frappe/helpdesk#4015 · Filter by author flo1o1 opened on Nov 8, 2026

• System User redirected to /helpdesk after login despite Default App = erpnext

  bug
  frappe/helpdesk#4007 · Filter by author Meet-Tank4 opened on Nov 6, 2026

• Agents and Agent Managers see "does not have doctype access" toasts in Settings (Telephony, Email Domain)

  frappe/helpdesk#4005 · Filter by author flo1o1 opened on Nov 5, 2026
  1

• fix: contact object rendered as raw JSON in TicketCustomerSidebar when contact field is in template

  frappe/helpdesk#3991 · Filter by author tomkosmita opened on Nov 4, 2026

• SLA: time spent resolved is lost when a ticket is reopened straight into a paused status

  frappe/helpdesk#3976 · Filter by author jaydev-CAstra opened on Nov 3, 2026

• Feature idea: follower groups for tickets and organizations (with view-only or reply permissions) 💡

  frappe/helpdesk#3971 · Filter by author Izak1904 opened on Nov 2, 2026

• Critical Issue: Helpdesk App Overrides Login Routes and Ignores Portal Settings

  bug
  frappe/helpdesk#3954 · Filter by author alikaali100 opened on Oct 31, 2026

• i18n: __() strings in .ts files are not extracted into main.pot

  bug
  frappe/helpdesk#3952 · Filter by author rafactx opened on Oct 31, 2026
  1

• feat: Inactive/Archived status for Contacts to exclude former employees from autocomplete, CC suggestions, and ticket assignment

  frappe/helpdesk#3950 · Filter by author tomkosmita opened on Oct 30, 2026

• Calculate First Response SLA from the split timestamp for split tickets

  frappe/helpdesk#3949 · Filter by author NghiemThan opened on Oct 30, 2026
  2

• Core ticket fields (Customer, Contact, Priority, Ticket Type) missing in mobile view (MobileTicketAgent.vue)

  frappe/helpdesk#3938 · Filter by author tomkosmita opened on Oct 29, 2026

• Docker image: update Node for CVE-2026-111497 (22.23.4)

  frappe/helpdesk#3932 · Filter by author mahfuz-rahman007 opened on Oct 28, 2026

• Knowledge base: SEO settings for articles

  enhancementgood first issue
  frappe/helpdesk#3915 · Filter by author aerodeval opened on Oct 26, 2026
  4

• How should SQLite ticket search work across multiple hosts with shared site storage?

  frappe/helpdesk#3913 · Filter by author fmarslan opened on Oct 25, 2026

• fix: Merging a ticket reverts its status from 'Closed' to 'Replied' when auto_update_status is enabled

  frappe/helpdesk#3895 · Filter by author tomkosmita opened on Oct 15, 2026

• fix(ticket): Ticket detail view header & contact tab display raw Contact ID instead of full_name (complementing #3844 & #3843)

  frappe/helpdesk#3894 · Filter by author tomkosmita opened on Oct 15, 2026

• Helpdesk Overrides Default Portal Home After Installation

  bug
  frappe/helpdesk#3892 · Filter by author elshafei-developer opened on Oct 15, 2026
  2

• Migrate to vite 8

  frappe/helpdesk#3891 · Filter by author ankush opened on Oct 15, 2026

• Proposal: adopt pdd-kit, open-source Product-Driven Development

  frappe/helpdesk#3885 · Filter by author itai-gendler opened on Oct 14, 2026
  1

• fix(ui): Ticket list view renders raw Contact ID instead of contact full_name / title field

  frappe/helpdesk#3844 · Filter by author tomkosmita opened on Oct 5, 2026