[ralf401]

An inbound email that cannot be processed becomes a ticket titled "Unprocessable email" instead of a failed email record, so the email channel pages and the monitoring note had to say where such a ticket lands, what it carries and why the monitoring stays quiet.

Claim -> source anchor (zammad/zammad@ecc447bd63, follow-up 49ff10caaf, none of it released yet):

• Fixed title, translated into the default language at creation: app/models/channel/email_parser/error_ticket.rb:4,126
• Group of the email channel, otherwise the group of the recipient address, otherwise the first active group: error_ticket.rb:75, app/models/channel/filter/identify_group.rb:11-21
• Ticket for the system account, state new: error_ticket.rb:73-79, spec/models/channel/email_parser_spec.rb:2113-2118
• Internal note of the system account with the raw email and the processing log: error_ticket.rb:82-96,115-122
• Warning above the conversation instead of the article, with both download buttons: app/assets/javascripts/app/controllers/ticket_zoom/email_unprocessable.coffee:27, app/frontend/apps/desktop/pages/ticket/components/TicketDetailView/UnprocessableEmailWarning.vue:50,60
• Customer from a broken address keeps the address as login and gets no email address: app/models/channel/filter/base_identify_user.rb:5-39
• No sender at all assigns the system account and an overview prints "-": base_identify_user.rb:7-8, app/assets/javascripts/app/lib/app_post/ticket_list_callbacks.coffee:15
• Monitoring and system report only count FailedEmail rows, which new failures no longer create: lib/monitoring_helper/health_checker/failed_email.rb:8-12
• Time limit, malformed content and the rest route into the same error ticket: app/models/channel/email_parser.rb:136,146-147

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